Cancel your subscription

Cancellation moves your account from a paid plan to Free at the end of the current billing cycle. Your data is preserved; agents and platforms over the Free-plan limits get suspended (not deleted) at the cycle boundary.

How

/billing → Manage billing → opens the Stripe portal.

In Stripe’s portal, click Cancel subscription. Confirm.

Stripe sends you a cancellation confirmation email. The next time you reload /billing, the Status badge shows cancelled with the cycle’s end date displayed.

What happens at the cycle boundary

When the current paid period ends:

Your organisations.plan drops to free
Plan limits tighten: 2 agents, 2 platforms, 100 calls/month, 3-day audit retention
Agents above the 2-agent cap are auto-suspended (not deleted)
Platforms over the 2-platform cap stay connected but you can’t add new ones until you remove some
Audit history older than 3 days is no longer queryable in the dashboard

Until then

Nothing changes — you keep your paid plan features and limits until the cycle ends. Use that window to:

Export your data if you want a snapshot (Export data)
Identify which agents and platforms you’d want to keep within Free limits

Coming back

If you re-subscribe later, your data is right where you left it:

Suspended agents still exist; reactivating them is one click
Platforms are still connected (you may need to reauth if OAuth tokens expired)
Permissions and audit history are intact

You don’t have to start over.

Cancellation vs refund

	Cancel	Refund
When	Any time	Within 30 days of first subscription
Stops future billing	✓	✓
Refunds past charges	—	✓ (full amount)
Account preserved	✓ (drops to Free)	— (hard-deleted after 7 days)

See Request a refund for the refund path.

Cancelling and never coming back

If you want a clean exit — no Free-plan account hanging around — wait until cancellation takes effect, then go to Settings → Account Management (Clerk) and delete your identity. AgentValet’s owner record is soft-deleted alongside it.